Business Process Outsourcing Provider in South Africa Acquired by Globally Leading BPS Provider, WNS

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Rebecca Elmsworth

Fusion Outsourcing has been acquired by leading global Business Process Outsourcing (BPO) company, WNS. As part of the agreement, Fusion Outsourcing will operate as one of WNS’s international delivery centers. It will benefit from expanded service offerings; access to international best practices and expertise, new best-of-breed systems and processes; as well as support from other global teams.

WNS, a globally leading high-end business process solutions provider listed on the New York Stock Exchange acquires Fusion in an effort to expand its delivery footprint. WNS has 25 delivery centers across seven international locations. Fusion’s rich talent and strong cultural work ethic will be key to WNS’s growth strategy. Following its launch in 2004, Fusion Outsourcing has experienced rapid growth and is now one of South Africa’s leading BPO providers, offering the complete suite of contact centre services to more than 16 customers. Listed on the New York Stock Exchange, with over 24 000 employees and 200 global clients (many on the Fortune 500), WNS will help drive the next phase of Fusion’s growth. Johann Kunz, Managing Director, Fusion Outsourcing commented: “Fusion Outsourcing has established itself as a leading customer service specialist – both locally and globally. We are all excited to see the positive impact that WNS will have on our business; implementing its world-wide expertise and best practices to support Fusion’s ongoing expansion.” Keshav R. Murugesh, Group CEO, WNS Global Services added: “Expanding our global delivery footprint and entering emerging growth markets are key pillars of our investment strategy. We believe that establishing operations in South Africa addresses both these objectives. WNS currently has several existing clients interested in services being delivered from South Africa to take advantage of the English language capabilities, rich talent and strong cultural work ethic. In the long term, we view this growing economy as an exciting end-market of global BPO services, especially in the areas of finance and accounting and insurance-specific services. We are pleased to welcome the Fusion team into the WNS family, and look forward to working together to take the company to greater heights.” The Hindu Business Line reports that Mr Murugesh said the company has existing and prospective clients interested in services delivered from South Africa to take advantage of the English language capabilities, skilled talent pool and cultural work ethic. “In longer term, we view this growing economy as an end-market user of global BPO services, especially in the areas of finance and accounting and insurance-specific services,” Mr Murugesh said. Fusion provides outsourcing services including contact centre, customer care and business continuity services to both South African and international clients.

Fusion is among the top

inbound contact centre

service providers in South Africa, along with other providers such

as Merchants, Aegis and Teleperformance. Whilst our best-in-industry infrastructure, cutting-edge technology and world class expertise provide a perfect platform for implementing highly effective outsourced consumer care services

, inbound sales,

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Business Process Outsourcing Provider in South Africa Acquired by Globally Leading BPS Provider, WNS